Our Shipping and Delivery Policy

Here you will find our shipping and delivery policy for the United States and locally for the Greater Chicago Area.

Ordering for the Chicago Area

We will deliver to most of the Greater Chicago Area provided it complies with this delivery policy.

1. At Madeline’s we require a 48 hours notice for all baked goods (extra notice required during the holiday’s and for large orders).
2. We have a 48 hours cancellation policy.
3. We do deliver with in the Chicago Area and some surrounding suburbs and a delivery charge may apply.
4. We deliver Monday thru Saturday. We are closed on Sunday.

Shipping Outside the Chicago Area

1. All of our baked goods are made fresh for your order.
2. Since our food items are perishable, we cannot be responsible for the quality of any package left without a signature or if the recipient is not available on the first shipping attempt.
3. All food items are shipped via FedEx or UPS overnight or second day only. The shipping method(s) that are available during checkout are based upon the most perishable item in your shopping cart.
4. We do not ship on weekends or Mondays. Orders placed by 2pm CST Tuesday through Thursday will ship the next day. Orders placed Friday will ship on Tuesday. Please consider this when deciding when you want your delivery to arrive.
5. Currently we cannot deliver on Saturday.
6. Orders will automatically be upgraded to next day air when being sent to a destination where the temperature is above 80 degrees Fahrenheit. A $5 surcharge will be placed on orders if we feel an insulated box and ice packs are necessary due to excessive heat.
7. We cannot ship to PO boxes. Please provide us with a valid street address.
8. A $5 fee will be charged for any incomplete or incorrect address as imposed by our shipping services.

Please contact us if you have any questions regarding our shipping and delivery policies.

Thank you